Next Day By 12 service
One hour delivery window
Text and Email notifications
Free for orders over £100
Saturday Delivery Available
We are pleased to offer a free premium next-day-by-12 service for all orders placed online when you spend over £100, (cost is £6 for orders under £100). We communicate closely with our courier who have developed a unique interactive service that advises you when your package will arrive within a one hour delivery window. You receive notification by text and/or email with the option to change the delivery date or opt for delivery with a neighbour. We want to give you more control and flexibility when ordering online.
All orders placed before 2pm qualify for this service. Orders received after 2pm or at weekends and public holidays will be sent the next working day. If you would prefer to receive your goods on a Saturday, you can select this at checkout for an additional cost of £12. You can place an order on any day of the week prior to Saturday and delivery will be arranged for the closest Saturday.
On occasion, we may have a query relating to your order such as stock availability or verification of a payment. This might cause a delay to the service, although we will contact you to discuss any issues.
Unfortunately we can not offer the same service to UK highland and offshore destinations. These orders will be shipped by Royal Mail Special Delivery.
We will not deliver to PO Box addresses due to security reasons.
DELIVERY TO THE EU AND WORLDWIDE
EU shipping - £12.00
EU shipping (heavy orders over 2kg) - £25.00
All deliveries to destinations within the EU are sent by DPD, Royal Mail Delivery or another reputable courier service. We can provide tracking information with a link to online track-and-trace services. Delivery times vary depending on destination. We aim to have goods with you within 4-5 working days although please allow up to 14 days.
DELIVERY TO INTERNATIONAL DESTINATIONS (OUTSIDE EU)
International shipping - £18.00
International shipping (heavy orders over 2kg) - £55.00
All deliveries to international destinations outside the EU are sent by Royal Mail Delivery or another reputable courier service such as DHL or UPS. We can provide tracking information with a link to online track-and-trace services. International delivery times vary depending on destination. We aim to have goods with you within 5-10 working days although please allow up to 20 days. We regret that we are not liable for any customs or import duties that you might incur, please contact us before ordering to discuss any special arrangements.
Please note that shipments to Russia may take longer than expected due to delays at the country's border.