We want you to be fully satisfied with every purchase from ourselves. On occasion however, we understand that you may wish to return items - please find our returns policy below.
You can return some or all of the goods and receive a refund for those items returned if you do so in accordance with the following procedures:
i) You must inform firstname.lastname@example.org via email within 7 days of receiving your goods clearly stating your order number and which goods you wish to return.
ii) You will then receive an email from us with an authorisation number - this must be clearly stated on the outside of the package and the returns form inside the package to be sent back. The goods and completed returns form must be returned within 7 days from the sending of our authorisation email.
iii) Goods being returned must be in their original, unworn condition with their labels still attatched. We would advise all customers to check garments thoroughly upon delivery before removing any attatched labels. Please do not remove labels when trying on garments. Please ensure that you are not wearing an aftershave or deodorant which may leave a scent or marks on the item. Please note that shoeboxes are to be treated as part of the item and care should be taken to protect these when wrapping.
We will not accept returns for any goods that have been worn and labels removed.
iv) When returning goods we would strongly recommend that you use a recorded delivery services or a courier that offers a proof of delivery or tracking service and adequate insurance. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received back by philipbrownemenswear.co.uk. Please ensure that you have adequate insurance in place and wrap the package safely and securely.
We reserve the right to refuse returns if the above policy is not followed and we would like to emphasise that time limits are strict. If you have overrun your returns time limit please contact us at email@example.com and we will contact you and advise on the best course of action.
Your statutory consumer rights as afforded to you under UK law are not affected.
In-store Refund Policy
Refunds will only be given if the garment is deemed to be “not fit for purpose” and have a significant defect. Broken stitching, lost buttons and general wear and tear is deemed a significant defect. Shrinkage is generally due to an incorrect washing cycle or faulty washing machine.
Exchange or credit
Exchange or a credit note will only be offered if the goods are returned within 28 days of the date of purchase and must be in the condition in which the goods were purchased from us:
-Swing tags present and correct, not reapplied
-Accompanied by a Philip Browne receipt
-Returned in a Philip Browne bag
Under no circumstances will we consider an exchange if the garment is washed, worn or altered.
Thank you for your co operation.
The Philip Browne team.