CHRISTMAS RETURNS / EXCHANGE POLICY
We've also extended our Returns Policy for online orders this Christmas. To make buying gifts a little easier, all full priced items ordered between 15th November and 23rd December can be returned after Christmas. Our existing 7 day returns window will be extended to 5th January for this period so please contact us by then if an item is unsuitable. All other terms remain the same as outlined below:
We want you to be fully satisfied with every purchase from ourselves. On occasion however, we understand that you may wish to return items - please find our returns policy below.
You can return some or all of the goods and receive a refund for those items returned if you do so in accordance with the following procedures:
i) You must inform firstname.lastname@example.org via email within 7 days of receiving your goods clearly stating your order number and which goods you wish to return.
ii) You will then receive an email from us with an authorisation number - this must be clearly stated on the outside of the package and the returns form inside the package to be sent back. The goods and completed returns form must be returned within 7 days from the sending of our authorisation email.
iii) Goods being returned must be in their original, unworn condition with their labels still attatched. We would advise all customers to check garments thoroughly upon delivery before removing any attatched labels. Please do not remove labels when trying on garments. Please ensure that you are not wearing an aftershave or deodorant which may leave a scent or marks on the item.Please note that shoeboxes are to be treated as part of the item and care should be taken to protect these when wrapping.
We will not accept returns for any goods that have been worn and labels removed.
iv) When returning goods we would strongly recommend that you use a recorded delivery services or a courier that offers a proof of delivery or tracking service and adequate insurance. Proof of posting is not proof of receipt and all goods remain the responsibility of the customer until they are received back by philipbrownemenswear.co.uk. Please ensure that you have adequate insurance in place and wrap the package safely and securely.
We reserve the right to refuse returns if the above policy is not followed and we would like to emphasise that time limits are strict. If you have overrun your returns time limit please contact us at email@example.com and we will contact you and advise on the best course of action.
Your statutory consumer rights as afforded to you under UK law are not affected.
RETURNS POLICY - FAULTY GOODS
If you are returning an item because of an error on our part or because it is faulty, we will be happy to refund your costs incurred in sending it back. Otherwise you will be responsible for those charges.
In the case of goods that are faulty please contact us at firstname.lastname@example.org quoting your order number, contact details, details of the product and reason for the return and whether you require a refund or a replacement. We will then advise on how to proceed regarding returning your faulty goods.
Where you say the goods are faulty, we do not accept the following as faults: fair wear and tear to the goods or where the goods have been handled negligently by you or damaged after delivery to you.
EXCHANGES AND REFUNDS
To exchange an item for a different size simply specify the new size you require on the enclosed paperwork with the goods and return the goods. The new size will be sent out on receipt of goods being returned. Unfortunately we are only able to offer size exchanges. If you wish to exchange a garment(s) and purchase a different style, we suggest you return the item(s) for a refund and purchase the new item separately.
All items must be returned to us in accordance with our stated Returns Policy before a refund is issued. We will refund the original purchaser's credit/debit card (excluding original delivery charges) within 3 days of receipt of goods. It can however take a few days for the refund to reach your bank account especially if you are an international customer.
In the case of faulty items we reserve our position until we have fully inspected the goods.
Address for all returns/exchanges/refunds: (please state on the package which department you are sending goods back to).
Philip Browne Menswear
3 Guildhall Hill
T: +44 (0) 1603 664886